Shipping, Processing And Returns
SHIPPING, PROCESSING AND RETURNS
Orders are normally filed within 48 hours of Paragon Document Research Inc. (Paragon) receiving them. Occasionally, due to State of County Office backlogs, it may take extra time to process your order. If you are in urgent need of corporate documentation, please add a note to your order and we will let you know by email if there will be delays due to backlogs out of our control. We also can arrange to expedite your request, though additional filing fees may be imposed by the State or County Offices.
We ship via First Class mail with the US Post Office. E-mail and other methods are available upon request. You will be notified by First Class mail or E-mail about any items that need additional attention or funds for processing your request(s). Refunds are given if there is an overpayment, or if documents have already been filed by another entity. This is not the case if it is a duplicate filing sent to our offices for filing and was not revoked prior to our processing. These funds are not returned due to advanced funds sent to governmental offices. Please include a note with the returned documentation specifying the problem. Any search or filing results that are delivered stapled to the Client are not returnable. If unstapled and then returned requesting a refund, a refund can not be granted. Many times these are certified documents and unstapling removes the certification of the file, making them non-returnable to the government offices for reimbursement.
If you would like to place an order by mail with payment by check or money order, please indicate what your check is being submitted for in the memo line of the check. Then when you are checking out of the website, select the payment option of “Check or Money Order”. At the end of the checkout process you will then be given the order total and information on where to mail your payment. This will also create an order on our system that will be waiting for your payment. Please make sure that you submit all paperwork with your payment.
Any orders submitted to Paragon via phone or through the Internet ordering system are considered an order for payment upon receipt to Client. Orders are all given to our Processing Department for processing if under $75.00. If over $75.00 and cost approval has been requested, once approval given, a rebuttal is not accepted if it is already in process after this point in time. Paragon works fast to get your information to you in a timely manner. Once approved, this is considered final approval with no returns. Should the Client receive erroneous information, this will be resolved between Client, Contractor or Paragon directly.
Shipping & Handling Rates:
US Orders: $2.50 included as part of the standard processing fee. If your request is submitted from outside the U.S., please contact Paragon for shipping options and prices.